Maruti Suzuki is turning its sales momentum into customer convenience, confirming a plan to add about 500 new service touchpoints in FY 2026-27. The move, announced by MD and CEO Hisashi Takeuchi, aims to bring quicker, closer after-sales support to more owners across India as volumes continue to rise.
Customer-first push: Service where buyers live and drive
Takeuchi framed the expansion as a direct response to an expanding owner base. ‘As our customer base continues to grow, we are equally focused on expanding our service network to provide greater convenience and peace of mind to customers,’ he said.
The announcement follows the inauguration of Maruti Suzuki’s 6,000th service touchpoint on July 9th. Located in Kozhikode, Kerala, the new facility is equipped with electric vehicle service and charging capability, signalling that the network is being prepared for evolving needs.
A faster rollout than before
The pace has quickened. The company added a record 502 new service touchpoints in FY26, its biggest network expansion in a single year. Over roughly two years, an additional 1,000 touchpoints were activated with dealer partners and service teams.
Maruti Suzuki said its service touchpoints are now present in more than 3,000 cities and towns. That footprint has expanded from 4,000 in 2021 to 5,000 in 2024, and to 6,000 this year. In 2025-26, workshops served over 2.84 crore vehicles, the highest in a single financial year.
What this means for car owners
The company is blending different formats to reach customers where it makes the most sense. Conventional workshops sit alongside mobile solutions and smaller points in underserved areas, designed to reduce the distance between an owner and routine care.
Here is what owners can expect as the network deepens across the country:
– More options for scheduled maintenance slots
– Wider reach in smaller towns and suburbs
– EV-ready sites for charging and service needs
– Mobile assistance via Service-on-Wheels solutions
Takeuchi underscored the philosophy behind the buildout: ‘In the automobile business, along with the product, the convenience of quality service support is essential to enhancing a customer’s vehicle ownership experience.’ The company positions the 6,000th touchpoint as evidence of that commitment.
Formats tailored to different needs
The newly added touchpoints include a mix that spans ARENA and NEXA workshops, along with Maruti Suzuki Sales and Service Points. Complementing them are Service-on-Wheels and Bodyshop-on-wheels for on-location support, intended to extend coverage where full-scale facilities are not viable.
Expansion rides on strong sales
The service push aligns with firm demand. Maruti Suzuki reported total sales of 200,390 units in June 2026, up 19.3% from 167,993 units a year earlier. Domestic sales were 150,150 units, while supplies to other OEMs rose to 7,472 units, taking total domestic dispatches to 157,622 units, up 21.1% from 130,151 units in June 2025.
Exports remained robust as well, growing 13.5% to 42,768 units compared with 37,842 in the year-ago month. The combined momentum helped the automaker cross the 2 lakh-unit monthly sales mark, reinforcing the need for a dense, reliable after-sales backbone.
What comes next
The company plans to continue strengthening its service footprint in FY 2026-27 with about 500 new touchpoints. By scattering formats and upgrading capabilities such as EV charging, the focus is on ensuring that buyers can access help quickly, whether in metro centres or smaller towns.
For new and existing owners, the message is straightforward: as Maruti Suzuki scales, service is not an afterthought. The company is betting that convenience and confidence on the ownership journey will matter as much as the car you buy.
